Objective: In 2015, the CalWIN MyBenefits web page (designed in 2012) was busy with links and difficult to navigate. It needs to be needed to be simpler and easier to understand.
Problem: The CalWIN MyBenefits web page needed to be simpler however there are legal requirements and restrictions that constrain the product design and usability. There was a recent increase in clients and many were struggle with using the website, understanding how the program works, knowing their rights, and knowing their responsibilities with program services.
Process: This was a project with CalWIN, State of California and my role was as a design consultant. Qualitative research was conducted with clients and with service providers, including comparative usability testing. We were considerate of the systems-level patterns and frameworks, and the legal requirements.
Date: 2016 • Client: CalWIN, State of California • Category: User Experience & Web Design
Tools: Sketch 3, InVision, Balsamiq